Last Updated: June 27, 2025
This Privacy Policy outlines how Terra International Foods Ltd. ("Terra Foods", "we", "our", or "us") collects, uses, and protects your personal information when you visit https://terrafoods.ca, use our services, or otherwise interact with us.
We are a Western Canadian food distributor, working with a select portfolio of global grocery brands and retail partners. This website is designed to help you learn more about our company, our services, and how to work with us.
By using our website or submitting personal information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the website or provide personal information.
1. Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
- Name and contact details (email, phone number, mailing address)
- Business name and location
- Your job title and role (if submitting on behalf of a company)
- Information submitted through forms (e.g., new retailer applications, contact forms)
- Event registration details (including any dietary requirements)
- Website usage data (e.g., IP address, browser type, pages visited, time spent)
2. How We Use Your Information
We may use your personal information to:
- Respond to your inquiries or applications
- Process retailer applications or brand partnership inquiries
- Send you updates or promotional materials (if you've opted in)
- Improve our website, services, and communication
- Coordinate logistics for events you register to attend
- Meet our legal or contractual obligations
We may also anonymize data for analysis or reporting purposes.
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted service providers who help us operate our website or manage events (e.g., IT vendors, email providers, event coordinators), but only as needed and under strict confidentiality.
We may also disclose your information if required by law, or in connection with a business merger or acquisition.
4. Cookies and Website Data
We use cookies and similar technologies (e.g., Google Analytics) to better understand how visitors use our website. This includes data like:
- IP address and general location
- Device and browser type
- Pages visited and time spent
- How you arrived at our site
You can change your cookie preferences through your browser settings. Blocking cookies may impact site functionality.
5. Security
We take reasonable steps to protect your personal information. However, no system is 100% secure, and we cannot guarantee the complete safety of your data.
6. Data Retention
We retain personal information only as long as needed for the purposes described above or as required by law.
7. Cross-Border Data Transfers
Some of our service providers may store or process information outside Canada, including in the United States. Your data may be subject to the laws of those jurisdictions.
8. External Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies if you visit them.
9. Your Choices
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our messages. To request access, updates, or deletion of your personal information, contact us using the details below.
10. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from minors.
11. Contact Us
If you have questions about this policy or your personal information, please contact:
Privacy Officer
Email: info@terrafoods.ca
Phone: (604) 946-7277
Mail: 7298 Hume Avenue, Delta, BC, Canada V4G 1C5